Guides
Glossary
Quick definitions for terms used in Pitstop and in this documentation.
| Term | Definition |
|---|---|
| Agent / AI agent | The WhatsApp booking assistant powered by your LLM API key. Checks availability, answers FAQs, and creates bookings. |
| BYOK | Bring Your Own Key, you supply Meta (WhatsApp) and LLM provider API keys. Pitstop charges for the platform, not per message or token. |
| Branch | A physical location with its own address, timezone, hours, and optional tax settings. Filter the calendar and reports by branch. |
| Booking | A scheduled appointment for one or more services with a customer, staff member, and time slot. |
| Class / session | A group bookable event with capacity, multiple customers share one time slot until full. |
| CRM | Customer relationship management, profiles, history, notes, and chats in Core → Customers. |
| Enrollment | Selling a membership plan to a customer. Counts toward monthly membership enrollment limits. |
| Knowledge base / Q&A pairs | FAQ entries the AI searches (RAG) to answer policy and pricing questions. Limit varies by plan. |
| Membership plan | A sellable pass or subscription (credits, unlimited classes, etc.) configured under Services or Memberships. |
| Module | Plan-gated product area: loyalty, retail, finance/accounting, workforce portal, advanced analytics. |
| Package | A bundle of services sold as one booking with combined duration and price. |
| Playground | Agent → Agent Playground: test AI conversations without sending real WhatsApp messages. |
| Quick sale | Fast retail checkout from Core → Orders without a prior booking. |
| Resource | Room, chair, or equipment that must be free when a service runs. |
| RAG | Retrieval-augmented generation, semantic search over your Q&A pairs to ground AI answers. |
| Team seat | A login for a dashboard user (admin, manager, front desk). Distinct from bookable staff profiles. |