FAQ

Create an account at app.pitstopai.co/signup. Verify your email and complete onboarding. A 30-day free trial is included. No credit card required.

Dashboard setup (profile, services, staff) takes 15–30 minutes. WhatsApp Business API verification through Meta may take 1–14 days.

No. The 30-day trial starts at signup without payment details.

Open the Where to find things guide, it maps common tasks to sidebar locations and links to detailed docs.

WhatsApp Business API is the primary AI booking channel. Check Settings → Agents in your dashboard for available channels on your plan.

Yes. You provide your LLM provider key (OpenAI, Anthropic, etc.) and Meta/WhatsApp credentials. Pitstop charges for the platform, not tokens.

Yes. Customers can reschedule or cancel via WhatsApp. The agent checks availability and confirms the new slot automatically.

Add Q&A pairs under Agent → Q&A Pairs (or Settings → Agent → Knowledge Base). The agent uses semantic search (RAG) to answer from your content.

Use Agent → Agent Playground to simulate conversations without sending real WhatsApp messages.

Check your LLM API key, that the agent is enabled, and webhook configuration. See the troubleshooting guide for a full checklist.

Essentials (Rs. 7,500/mo), Growth (Rs. 16,999/mo), Scale (Rs. 29,999/mo), and Enterprise (custom). See Plans & billing for full limits.

Confirmed bookings created in a calendar month count toward your plan limit. Check Settings → Subscription for usage.

Yes. Upgrade from Settings → Subscription. New limits apply immediately; billing is prorated.

You may be blocked from creating new bookings, orders, or enrollments until the next cycle or until you upgrade. Usage is shown in Settings → Subscription.

You do, directly to your LLM provider and Meta. Pitstop subscription covers the platform only (BYOK model).

Yes. Use the + Create booking button in the sidebar or Bookings → New. Manual and AI bookings share the same calendar.

Configure a service as a class/session with capacity. Multiple customers can book the same time slot until capacity is reached.

Automated WhatsApp reminders send before appointments (configurable, e.g. 24h and 1h). Enable in Core → Reminders or Settings → Reminders.

Usually business hours, staff assignment, time off, or timezone mismatch. Verify branch hours and staff schedules under Configuration → Staff.

Yes. Go to Settings → Import, upload your file, map columns, and review results. Duplicates are flagged for review.

Yes. Export options are available from the Customers area and Settings depending on your role.

Agent → Chats shows conversation threads linked to customer profiles.

Yes. Record full or partial payments from Core → Payments or directly on a booking or customer profile.

Pitstop tracks payments and invoices in the dashboard. Record cash, card, and bank payments manually from Core → Payments or on a booking.

Add products under Configuration → Products, then sell via Core → Orders or Quick sale. Stock is tracked per branch.

Yes. Membership plans and enrollments are on every plan, with monthly enrollment limits that increase on higher tiers.

Loyalty points and promotions require Growth plan or above. Essentials includes memberships and retail but not loyalty/promotions modules.

Yes. Essentials includes 1 branch, Growth up to 3, Scale up to 6, Enterprise unlimited. Each branch has its own hours and timezone.

Yes. Invite team members with role-based permissions. Growth+ includes employee portal access for linked staff (shifts, payslips).

Staff linked to team accounts can log in to view their schedule, shifts, and payroll info (Growth+). Admins manage this under Configuration → Staff.

Full accounting (periods, payables, credit notes) is on the Scale plan. See the accounting guide for details.

Yes. Use Settings → Import for customers, staff, services, and products. See the import guide for templates and workflow.

Set rules under Settings → Business → Policies. The AI follows these when customers cancel via WhatsApp. See policies & workflows.

Admins approve AI bookings, staff leave, expense claims, and invoice cancellations from Core → Requests.

See security & compliance and our privacy policy.