Features

Reminders & feedback

Reduce no-shows with automated WhatsApp reminders, and collect post-visit ratings to improve service quality.

Booking reminders

Configure

Go to Settings → Reminders (or Core → Reminders for the operations view).

Enable/disable automated reminders per branch
Set timing, e.g. 24 hours and 1 hour before the appointment
Customize message templates where supported
Requires a connected WhatsApp channel and a valid customer phone number on the booking

Operations view

Core → Reminders shows:

Upcoming: reminders scheduled to send
Needs attention: bookings missing a phone number or blocked from sending
Sent: delivery history

Customer feedback

Configure

Go to Settings → Feedback.

Turn feedback collection on or off
Set thank-you message after a rating is submitted
Generate public feedback links or QR codes for in-location kiosks

Review responses

Core → Feedback: filter by branch, rating, and date. Use feedback trends to coach staff and spot service issues early.